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Frequently asked questions about Wonder Week

During Wonder Week, you get 25% off almost everything at Little Wonderland. Because this is our busiest period of the year, we have collected the most frequently asked questions for you.

Wonder Week discount

When does Wonder Week start and end exactly?

Wonder Week starts on 21 May at 10:00 and runs until 31 May at 23:59.

Does the 25% discount really apply to everything?

The Wonder Week discount applies to almost everything. Sets, bundles and pairs are excluded, because these products already have a great price.

Gift cards are also excluded from the discount. Of course, they are still available to buy and make a lovely gift.

Everything else is included in the discount. Shop your favourites quickly, because once it is gone, it is gone.

Do I need to enter a discount code for the 25% discount?

No, this is not necessary. The Wonder Week discount is applied automatically and is visible directly in your shopping cart.

Can I use discount codes during Wonder Week?

Yes, discount codes are also valid during Wonder Week.

Can I use my Wonder Points during Wonder Week?

Yes, you can use your Wonder Points during Wonder Week.

Can I use a gift card during Wonder Week?

Yes, gift cards can be used during Wonder Week. Please note: gift cards themselves are excluded from the 25% discount, but you can use them as a payment method in the online shop.

Goodie bag

From what amount do I receive a goodie bag?

With a spend of €149 or more, you will automatically get the option to select a goodie bag worth €69.

The goodie bag is available from a checkout value of €149. This means your shopping cart must be at least €149 after discount.

I do not see the goodie bag in my shopping cart. Will I receive it with my order?

As soon as your shopping cart has a value of €149 or more after discount, the goodie bag will automatically become available in the gift module. You can then select it yourself.

Please note: the goodie bag is available while stocks last.

Are there still goodie bags available?

If the goodie bags are no longer in stock, we will mention this on the website. The goodie bag can then no longer be selected in the gift module.

Is there a difference between the goodie bag in store and online?

No, the same goodie bag is available both in store and online.

Store

Can I redeem my gift card in store?

No, our gift cards can only be redeemed in the online shop. Gift cards cannot be redeemed in store.

Can I pick up my online order in store?

No, online orders are always delivered by our delivery partners.

I have a VVV voucher. Can I redeem it in store?

The VVV voucher can be redeemed via the online shop.

Shipping and delivery

How long will it take for my parcel to be delivered?

Because of all the lovely offers during Wonder Week, we make a lot of customers happy. During this period, we ship many more orders than usual.

Everyone at Little Wonderland and our delivery partners is doing everything they can to deliver your order as quickly as possible. Please keep in mind that delays may occur during Wonder Week.

My order is marked as delivered in Track & Trace, but I have not received it. What should I do?

Sometimes things do not go as expected, and of course that is frustrating. If you have received a notification that your order has been delivered but you have not received anything, please first check carefully with your neighbours and around your home.

Still cannot find the parcel? Please contact us. We will help you as quickly as possible.

My order has not arrived yet. What can I do?

Has your Track & Trace not received any updates for a few days? And have you already waited 2 extra working days for the delivery of your parcel? Please contact us, and we will be happy to help.

Ordering, changing and cancelling

I forgot something. Can I still add something to my order afterwards?

No, it is not possible to add an extra product to an ongoing order afterwards. This can cause confusion during the packing process.

We kindly ask you to place a new order in this case.

Can I combine two orders?

No, unfortunately it is not possible to combine two orders. Due to the busy period and our packing process, we process each order separately.

Can I still change my order?

No, after placing your order, we unfortunately cannot change it anymore. Please check your details and products carefully before completing your order.

Can I cancel my order?

Cancelling is possible according to our usual conditions. Would you like to cancel your order? Please contact our customer service as soon as possible.

During Wonder Week, we process many orders, so we cannot always guarantee that a cancellation can still be made in time.

Customer service

I have a complaint. How can I let you know?

Of course, it is frustrating if you have a complaint. We are happy to help you with this.

You can contact us by sending a message to our customer service at [email protected].

Please keep in mind that response times may be longer during Wonder Week due to the busy period.

With love for skincare,
Little Wonderland.