If you place your order before 22:00 on weekdays, our warehouse team will do their best to send it the same day. However, in rare cases our shipping times can experience some delay. If, for whatever reason, we can’t meet our usual shipping times, we will let you know as soon as possible.

Receiving your order

Once your order is packed, you will receive the track and trace code from us. When the first scan is scanned at our courier, you will receive another e-mail when your parcel is on its way, along with information about the time slot in which your parcel will be delivered. Make sure you fill in your e-mail address correctly so our courier's e-mails can reach you!

We have no control over the delivery because our courier is responsible for the shipping. But if you have any questions about your order, please don’t hesitate and get in touch with our customer service team. They will do their best to answer your questions!

Missed your delivery?

Did you miss your moment of delivery? The delivery person will try to deliver your parcel at your neighbors or at a nearby ServicePoint. In both cases you will receive a note in your mailbox with more information. Do you want to change the delivery moment or change the location? You can chance the delivery moment yourself by going to the track and trace page.

Our schedule for shipments:

** No deliveries on National Days.

Schedule Same day delivery Netherlands: 

** No deliveries on National Days.

EU Zone 1

EU Zone 2

EU Zone 3

EU Zone 4

Remote Area fee

Sometimes your location is considered a remote area. DHL charges an additional fee for these addresses. If your address is on the Remote Area List, we will contact you for more information.

Other areas/countries where we do not ship to are as follows: Switzerland, Norway, Iceland, Greenland, Malta, Cyprus, Canary Islands, Bosnia and Herzegovina, Montenegro, Serbia, North Macedonia, Réunion, Madeira, French Polynesia and Guadeloupe.

Shipping process

The Little Wonderland shipping process goes through the following steps.

1: Your order is collected in our warehouse. 
2: Our warehouse staff will carefully pack your order, along with some cute samples!
3: Your order will be picked up by our courier
4a: Your order will be delivered to your shipping address. 
4b: Your order will be delivered to your service point. In this case, don't forget to bring your ID!

Check your order after receiving it. Is there a product missing or is something damaged? We apologize and kindly ask you to contact our customer care as soon as possible. Please send us clear photographic evidence in the case of any damage.

I have not received a shipping receipt

It is possible that your spam filter is active and is filtering our shipping receipt. We recommend that you check your spam filter settings and, if necessary, adjust them.

Alternative Address

You can deliver your order to a different address than your billing address. Under "My Address Information" you have the option to enter your billing address and shipping address. You can change this at any time. This gives you the freedom to order your order at your home and next time at the office. If you have your order delivered to you at the office, make sure that you enter the correct address with a possible number extension.

Missing items

In case you have ordered one or more items, but have not received these items, please contact us, we will be happy to assist you.

Wrong article received

In case you have received one or more items that you have not ordered, please contact us and we will be happy to assist you.

Order not received

In case you have not received your order, please use the Track & Trace code to track your order at the carrier. If your order is also not traceable, please contact us as soon as possible, we will be happy to help you. For a correct and trouble-free delivery, always check if the address is entered correctly.

Filled in wrong address

Filled in a wrong address? Please contact us as soon as possible, mostly we can still change this. If the package is already underway with the delivery, unfortunately we cannot do anything anymore. Please keep us informed, we will do everything we can to get the package delivered.

If the package has returned to us, it is possible to resend the package. The shipping costs for resending will be charged. When canceling a returned shipment due to incorrect address, we will refund the amount exclude shipping fee.

Return

You are entitled to cancel your order up to 14 days after receipt without notice, provided that the seal is not broken. If the seal is broken, your order is final and can not be returned. If you use your right of cancellation, you will have 14 days to cancel your product after cancellation. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your address to us are for your own account. These costs are approximately €6.99 per package within the Netherlands, for the exact rates consult the website of your carrier. If you use your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories (samples, sheet masker and free gift). To use this right, you can contact us at [email protected]. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

When returning from Belgium, Germany or other EU country, send us an email with your order information to [email protected]. We will assist you on the return process.

Allergic reaction

It is, of course, very unfortunate if an allergic reaction occurs. Unfortunately, we cannot accept products for return once they have been used. An allergic reaction is not a valid reason for a return or refund. Additionally, we cannot accept returns of products for reasons of health protection or hygiene if the seal has been broken after delivery. However, we can assist you in finding products that are better suited to your skin and needs. Please contact our customer service at [email protected] for this purpose.

We recommend that you have an allergy test performed by a dermatologist so that you are better informed in the future about what to look for when buying products.