If you are logged in, the shopping cart will be saved for 2 weeks. If not, it will be emptied after 30 minutes.

You can save up to a total of 50 products in your wish list. As we know this is not enough for many, but to make your shopping experience as enjoyable as possible, a limit has been established.

Due to the EU regulation since the 1st of July 2021, we are obliged to calculate the local VAT. The prices on our website are by default 21% VAT, this applies to Dutch users. In case your local VAT is lower or higher than 21%, this may affect the final amount.

For more information about this regulation click here.

There is a possibility that due to an error in the system the payment methods are temporarily out of service. In the event that you experience this issue, we kindly ask you to contact us so we are able to fix the problem as soon as possible.

We thank you for your help and apologize for the inconvenience.

Our shipping process follows these steps:

• Step 1: Your order is picked in our warehouse.
• Step 2: Your order is carefully packed, including lovely samples.
• Step 3: Your order is handed over to the carrier together with other orders.
• Step 4a: Your order is delivered to the delivery address you provided.
• Step 4b: Your order is delivered to the service point you selected. Do not forget to bring your ID.

It may happen that the shipping confirmation is blocked by the spam filter of your email program. Please check your spam folder and spam filter settings, and adjust them if needed. Also make sure that your email address was entered correctly.

You can have your order delivered to an address other than your billing address. Under "My address details" you can enter both a billing address and a delivery address. This allows you to have one order delivered at home and the next one at work, for example.

Having your order delivered to work? Make sure you enter the correct address, including any additions such as a unit, floor or department number.

Are items missing from your order? First check whether the outer box shows any damage. Also check whether the information on your invoice matches your order and the shipping label.

Then contact us. We will solve this for you as quickly as possible.

Did you receive the wrong item? Please check whether the information on your invoice matches your order and the shipping label.

Contact our customer service. We will solve this for you as quickly as possible.

Has your parcel not arrived yet? Please check the track & trace code you received by email. If the parcel cannot be traced, contact us and we will be happy to help.

Always check that your address was entered correctly.

Did you enter the wrong address? Contact us as soon as possible. In many cases, we can still adjust it for you.

If your parcel is already on its way, we unfortunately cannot do much except wait for the carrier process. Please still contact us, so we can help get your parcel delivered to you as quickly as possible.

If the parcel is returned to us, we can resend it. In that case, the shipping costs for resending the parcel will be charged. If the returned shipment is cancelled because of an incorrect address, we will refund the amount excluding shipping costs.

If you want to withdraw from your order after receiving it, you can let us know within 14 days after receipt that you want to use your right of withdrawal. A withdrawal request or return request is not an automatic approval of your return. After receipt, we always check whether the products meet the return conditions.

Please note: products of which the seal, foil, sticker, cap seal or hygiene packaging has been opened or broken cannot be returned for health and hygiene reasons. See the Returns section on this page for the full return conditions.

If your order has not yet been shipped and you want to cancel it, please contact our customer service as soon as possible. Once an order has been shipped, we can no longer cancel it.

Please check immediately after receipt whether your order was delivered undamaged. If this is not the case, please contact our customer service as soon as possible.

In case of damage, please send us the following information:

• A photo or video clearly showing the damage to the product.
• A photo of the packaging, preferably both the product packaging and the shipping box.
• A photo of the shipping label on the shipping box.
• The product name, batch number and expiry date.

Once your order has been handed over to DHL or PostNL and is on its way to you, the status will automatically update on the tracking page. We recommend keeping a close eye on that page.

No scans within 24 hours after shipping, or a status that remains unchanged for a longer period? Please contact our customer service. We will be happy to help.

Sometimes things do not go as expected, which is of course frustrating. Before contacting us, please first check with your direct neighbours whether they may have received a parcel or delivery note. Also check mailboxes and around the house, as parcels can sometimes be hidden a little too well by the delivery driver.

If your order still has not turned up, we recommend contacting our customer service. This is what we will do:

• Step 1: We will request an investigation with our delivery partner to determine the exact status of the parcel.
• Step 2: When new updates are available, we will inform you within approximately 5 business days.
• Step 3: Together we will look for the best possible solution.

Please report a lost parcel within 2 weeks. After this period, we unfortunately no longer have investigation options.

Found the parcel in the meantime? Please let us know.

You can let us know within 14 days after receiving your order that you want to use your right of withdrawal. After that, you have another 14 days to send back products that meet the return conditions.

A product can only be returned if it is unused, complete and undamaged. The product must be in its original packaging and the seal, foil, sticker, cap seal or hygiene packaging must not have been opened or broken.

Please note: a return request or withdrawal request does not automatically mean that your return has been approved. After receipt, we always check whether the product meets the return conditions.

If you would rather receive a different product, please place a new order. An approved return will be refunded using the payment method you used for the order.

No. With a return request or withdrawal request, you only let us know that you want to use your right of withdrawal.

After we receive your return, we check among other things:

• whether the return was registered within the deadline;
• whether the product is unused;
• whether the product is complete and undamaged;
• whether the seal, foil, sticker, cap seal or hygiene packaging is still intact;
• whether no legal exception applies.

Only after this check do we determine whether the return is approved and whether the purchase amount will be refunded.

Some products cannot be returned for health and hygiene reasons once the seal, foil, sticker, cap seal or hygiene packaging has been opened or broken.

This includes skincare, make-up, haircare, body care, lip care, beauty tools, supplements, samples, gifts, sheet masks, promotional products, sets, bundles and other personal care products.

Examples include cleansers, toners, essences, serums, ampoules, creams, sunscreen, sheet masks, eye masks, pimple patches, mascara, eyeliner, foundation, cushions, concealer, lip tint, lip gloss, lipstick, supplements, samples and gifts.

Sets or bundles cannot be returned if one or more products from the set or bundle have been opened, or if the seal or hygiene packaging of one or more products has been broken.

No, not if it is a sealed hygiene product.

You may inspect the outside of the product as you would be able to do in a shop. As soon as you open or break the seal, foil, sticker, cap seal or hygiene packaging, the right of withdrawal expires for that product.

Opened personal care products cannot be resold by us for health and hygiene reasons and therefore cannot be accepted as a return.

If you send back a product that cannot be returned, we will refuse the return. You will not receive a refund for that product.

The product will be sent back to you. The costs of the return shipment to Little Wonderland and the costs of sending the product back to you are at your expense.

Yes. The return conditions also apply to samples, gifts, promotional products, sheet masks and sets or bundles.

If you return a full order, all included samples, gifts and promotional products must also be returned.

If these products are missing, opened or used, their value may be deducted from the amount refunded.

Yes. If you return a product on your own initiative, the return costs are at your expense.

If you send back a product that cannot be returned, we will refuse the return. You will not receive a refund for that product. The product will be sent back to you and those shipping costs are also at your expense.

If there is something wrong with your order or product, please contact our customer service before sending anything back.

Once we have received your parcel in our warehouse, we will process your return as soon as possible. Please allow up to 14 days for the return to be processed in our system and for the refund to be started.

We will also inform you about the return by email, so please keep an eye on your inbox if you want to stay updated.

If your return is approved, we will refund the amount using the same payment method you used for the order. If you paid with a LW Gift Card, you will receive the amount back as credit through a new code. Our customer service will contact you about this.

We refund the amount within 14 days after your withdrawal request. We may wait until we have received the return or until you have shown that you have sent the products back.

Please note: we only refund products that meet the return conditions. Products of which the seal, foil, sticker, cap seal or hygiene packaging has been opened or broken may be refused for health and hygiene reasons. Refused products will not be refunded.

Unfortunately, it is not possible to combine multiple discount codes, our system is sadly limited to one discount code at a time.

Have you received multiple Gift-Cards as a present? Then we are able to merge them for you! The Gift-Cards are not related to other discount codes.

From the moment you create a personal account and sign in, you can start collecting right away! Each euro you spend at our website is converted to a Wonder Point. For example, let's say €50 worth of products is equivalent to 50 Wonder Points (WPs) for you. 

Once you have saved 125 Wonder Points, you can exchange them for a €5 discount voucher and with 250 Wonder Points you can exchange is for a €10 discount voucher, which you can then redeem on the next order you place! And don't worry, they don't expire.  ⤶

For more details about the Wonder Points, click here.

To earn Wonder Points, you must be signed in to your personal account.

Placed an order without an account? No worries, feel free to contact us, so we can add the points to your account in a few clicks!

Once you have collected 125 Wonder Points, you can redeem them for a €5 voucher and with 250 Wonder Points you are able to redeem them for a €10 voucher. Once the points have been exchanged, you can copy and paste them on the same page where you enter the shipping details.

The moment you click on "Discount Code/Gift Voucher" a field will unfold where you can enter the code.

On any given page of our website, you will find a small button in the lower left corner that says 'Wonder Points'. When you click on the button, the total amount of the points you have collected so far will appear.

When you subscribe to our newsletter, you will automatically receive a confirmation in your inbox. It can take up to an hour before the discount code is delivered to your e-mail, don't forget to have a look in your spam box.

Still haven't received the email after an hour? Please contact our Customer Support, they are happy to help you!

The unique code you received via e-mail can be copied and pasted on the same page as where you enter the shipping details.

The moment you click on "Discount Code/Gift Voucher" a field will unfold where you can enter the code.

It is certainly possible to merge these together! Simply contact our Customer Support and they will be happy to help and assist you.

We most definitely have these! You can find them if you click on the following link.

The Gift Cards are offered in different amounts, they range between €10 and €100.

Please note: during Black Friday and other sales they will not be available for sale.

Little Wonderland will do its best to keep all products in stock, however, this is something we cannot always guarantee.

Want to be the first to know when a product is back in stock? Then leave your email address at the automatic pop-up with 'Temporarily sold out'.

Keep in mind that our products are produced and imported from South Korea, this also means that on the road to The Netherlands many things can happen that are beyond our control such as possible delays.

In Korea, they use a production date and expiration date, these can be recognized by the 2 Korean characters below:

제조 = Production date
까지 = Expiration date

The order in which you read the date is as follows: Year / Month / Day (instead of Day / Month / Year).

Received products that are expired? Then we ask you to contact us as soon as possible, so we can be of assistance right away.

Want to make sure the formula of your favorite product hasn't changed? If so, feel free to send us a message and we will share an image with you of the ingredients on the package straight out of our warehouse.

In South Korea, they change the formulation on a regular basis to improve its effectiveness, so if you have any doubts, we highly recommend getting in touch with us.

Within minutes of finalizing your order, you will receive the confirmation email in your inbox. Didn't receive the confirmation? If not, we recommend you to check your spam box first. In case you are unable to find the confirmation there, then there is a chance that you have entered an incorrect email address.

When this happens, we advise you to contact us, our Customer Support will be happy to help you.

You certainly can! However, to do this, please contact us as soon as possible to prevent your order from being dispatched. Once an order is shipped, we no longer have the ability to cancel it.

It is certainly possible to modify your order, but be sure to let us know in time before your package leaves our warehouse.

Unfortunately we are unable to make changes to an order that has already been shipped, this also applies to changing/adjusting the shipping address.

When you place an order on weekdays (Mon - Fri) before 10:00 pm, the package will be dispatched the same day. You will receive the shipping details in the course of the day via e-mail, our warehouse is already busy processing it!

Still haven't received the shipping details? Have a look in your spambox to be sure it is there or not. In case you can' t find it there, then there' s a chance that something more is going on. In this case we advise you to contact our Customer Support for more information.

Unfortunately it sometimes happens that purchases in our system are cancelled, this is usually due to one or more of the following reasons:

• Product(s) not in stock *
• Payment arrived too late **
• Payment not completed (in time)

* We will do our very best to notify you about this by e-mail in time.

** If this is the case and the amount has already been withdrawn from your account, please contact us immediately. Then we have the possibility to still dispatch your order.

Is your question not listed between our 'Frequently Asked Questions' ? Then contact us via one of the following channels:

• Social Media
  Contact us via Facebook or Instagram.
• Chat
  Our Customer Support is available from Monday to Friday between 9:30 am and 5:30 pm. On the weekends, Customer Support is unfortunately closed.
  At the bottom right of the website you can ask your question via the chat box icon.

We work with a central program where all messages and mails come together on one channel. Contacting us through multiple channels can easily cause confusion. 

Our Customer Support agents do their very best to respond to everyone as quickly as possible, this can vary between a few minutes and 24 hours depending on the traffic. 

We would kindly ask you to not contact us through different channels as everything comes together in one central platform. Multiple messages can easily cause confusion and delay in response. 

Our wonderful customer care team works really hard to solve your questions and issues as quickly as possible. To ensure that we can help you ASAP, we kindly instruct you not to contact us through several channels, and not to send us multiple messages regarding the same issue.

Unfortunately yes, our system is built to store up to 50 products on the wishlist. We know it might not be enough for some of you, but sadly we can't change it.

If you are logged in, the shopping cart will be stored for 2 weeks. If not, then it will be emptied after 30 min. Another reason to join the club.

Little Wonderland will do its utmost to keep all products on stock, sometimes we failed to do so with some products. We supply our products to both consumers and businesses throughout Europe, the demand is sometimes higher than the supply. In addition, the products come all the way from South Korea to the Netherlands. During the shipping period, all thing can happen which will result in delay of restocking.

If you want to get notified when the products is restocked, you can leave behind your email at the product page by clicking on the red bottom "Notify me"

Your shopping basket is in the right upper corner of your browser, next to your favorites. Still having trouble? Try zooming out your screen.

When you have a complaint about something, it is of course very unpleasant, but we are more than happy to help! By reporting a complaint you can contact our Customer Support via our live chat.

Together we can usually find an appropriate solution, not satisfied with the offered options? Then it is possible to submit your dispute for mediation through Stichting WebwinkelKeur.

Since the 15th of February 2016, it is also possible for customers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . In case your complaint is not yet being handled elsewhere, you are free to file your complaint through the platform of the European Union.

It is possible that your received order is incomplete due to one or more of the following reasons:

• A product is missing from my order
• I received the wrong order
• This product looks like it has been opened
• My products have been damaged (during transport)

In these cases, we advise you to contact us right away and if possible include a picture, so we can be of service more quickly. Together we can look for an appropriate solution.

Please contact us via our live chat or one of our other channels and provide your order information. We’ll be happy to help you further!

Your ordered products are handled and packed with care to ensure that they remain undamaged. Regrettably, it sometimes happens that a product has a defect that is not noticeable at first glance.

In these cases, you can contact us via our live chat.

We kindly ask you to add the following information to the message:

• Your order number.
• List the item(s) and the damage that has been caused.
• Include pictures of the damaged item(s). This will help our Customer Support department to process the matter more quickly. Has the box in which the delivery arrived also sustained damage? If so, we would like to receive a picture of this as well. 

You can also send us a message via our Facebook page with the above information. We will contact you as soon as possible.

Note: Do not throw away item(s) or packaging before we have responded and reviewed the situation, there might be a possibility that we have to examine it more thoroughly.